Agence You airport becomes…


AGENCE YOU AIRPORT becomes Dirby and thus sets itself new challenges. Founded in 2015 by Emmanuelle DOS SANTOS and Georges-Mickael FENICE, this French start-up has never ceased to challenge itself to bring an innovative vision of its businesses and in its operational organization.

Dirby’s vocation is to embody quality know-how in commercial management and customer support, particularly in the field of baggage service at airports. Powered by a dynamic and passionate team, Dirby focuses its efforts on positive thinking that is totally focused on the customer experience. This strategy of movement with our time allows us to innovate and offer adapted solutions

To meet the new requirements of travel, Dirby is reinventing the passenger experience at the airport but also on the Internet for the pre- and post-flight. The new 100% digital BAGGAGE SERVICES agencies at Paris airports offer a range of innovative off-line and on-line services for airlines and their passengers.

All the devices offered – kiosk design concept, innovative digital platform for baggage tracking management, passenger service offers – mark our commitment to a real customer experience approach that ensures “steamless” operations.

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Customer Experience

It is our spearhead in building a reputation for quality and a commercial offer adapted to the new requirements of customers.

Transparency & Quality

Are our driving values to anchor our services in performance standards that always need to improve.

Innovation as DNA

We always want to be a pioneer and seen as a company that invests in technology for travel.

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You are a professional and you are interested in our services, contact us to find out more!

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